Job Description:

  • Contact new and existing clients (Agencies or Advertisers) via phone, chat and email on a daily basis, identifying sales opportunities and providing solutions that align with their business objectives.
  • Improve customer experience by promoting appropriate products and advertising tools.
  • As needed, manage a portfolio of SMB (small and medium-sized businesses) clients and be responsible for growing their revenue.
  • Provide pre- and post-sales support for relevant products within the scope of work.
  • Become an expert on the company’s advertising solutions.
  • Identify trends, analyze problems and recommend appropriate solutions
  • Provide feedback and suggest product improvements based on customer experience and opinions.
  • Recognize customer success stories as they grow their businesses using the company’s products.
  • Use multiple support tools to communicate and help customers achieve optimal business results.

Working location:

  • Kuala Lumpur – Malaysia

Working hours:

  • Monday to Saturday (from 08:00 to 18:15)
  • Working hours: 9:00 – 18:00, from Monday to Friday

Candidate requirements:

  • University graduate.
  • At least 4 years of total working experience, of which at least 2 years in the field of Digital Marketing or Online Sales.
  • Experience in proactive sales (Outbound Sales) via phone.
  • Excellent English (listening, speaking, reading, writing) – able to work in an international environment.
  • Proactive, able to set goals and complete targets in a competitive business environment.
  • Analytical thinking, proactively detecting problems and opportunities to advise solutions to customers.
  • Proficient in MS Office, email, and online working tools.
  • Progressive spirit, focused on results, good communication and problem-solving skills.
  • Ability to make creative decisions, work independently and manage multiple tasks at the same time.
  • Meticulous, have a spirit of following up on work and proactively coordinate with related parties.

Income & Benefits:

  • Income: 32 – 37 million VND/month (fixed salary, not dependent on sales).
  • KPI Bonus: up to 20% of monthly sales.
  • The company covers all visa application costs, airfare and accommodation in the first month (if working abroad).
  • Fully participate in social insurance, health insurance, unemployment insurance, and 24/7 accident insurance.
  • 19 days off/year.
  • Opportunity to participate in professional training courses, skills and have a clear career path.
  • Annual health check-up.
  • International – modern – professional working environment.
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