Customer Service Staff – Chinese

Job Description:

• Review and resolve complaints from Sellers and Buyers, including cases related to product removal, temporary suspension of Seller/Buyer accounts…
• Check sales transactions and identify signs of violations and fraud if any, according to instructions
• Check reports, appeals and complaints from management units or internal departments by checking related products, orders, or Sellers.
• Must perform assigned tasks on schedule and meet required quality.

Working location:

• Scetpa Building – 19A Cong Hoa, Ward 12, Tan Binh District, Ho Chi Minh City.

Working hours:

• Working hours: 9:00 am – 6:00 pm
• 1 day off/week (Fixed on Saturday or Sunday)

Candidate requirements:

• High school graduate
• Can work full-time (not tied to school schedule)
• Experience working in the E-commerce industry is an advantage.
• Experience related to risk analysis and fraud identification (Trust and Safety) is an advantage.
• Have analytical thinking and reasonable reasoning based on the regulations and data provided, thereby making the right decisions for each specific issue.
• Ability to read and understand Chinese correctly
• Ability to read and write in English is an advantage
• Proficient in Microsoft Office and web browsers.

Income & Benefits:

• Income up to 12,000,000 – 13,000,000 VND/month (Fixed salary 11,000,000 VND + KPIs bonus up to 1,500,000 VND/month).
• 13th-month salary.
• Salary increase once a year, clear promotion path.
• Full participation in the insurance regime: Social insurance, health insurance, unemployment insurance.
• Gifts for employees on holidays and Tet.
• Annual team building activities.
• Fully equipped with working equipment (computer/phone).
• Vocational and skills training before starting work.

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