Sales Consultant Team Leader – Alcoholic Beverage Products

Job Description:

• Responsible for coordinating and managing the operational activities of the telesales team, including planning and setting goals for the team to increase revenue and improve work performance.
• Monitor and check the work progress of team members, direct and urge them to achieve individual and team KPIs such as quality, sales, conversion rate.
• Evaluate the work performance of each team member to find appropriate improvement directions.
• Coordinate and support the Human Resources Department in recruitment. At the same time, support the organization of training and retraining programs for team members.
• Coordinate with other departments to promptly handle complaints or problems arising during the use of customer services.
• Check attendance, arrange work schedules for team members in accordance with job requirements.
• Ensure that telesales in the team always comply with company policies and regulations.
• Synthesize, prepare daily, weekly, monthly reports as required.

Working location:

• Sohobiz Building, 38 Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City.

Working hours:

• Office hours, 08:30 – 17:30 (Monday – Friday). Saturday from 8:30 – 12:30. Fixed break: Sunday.

Applicant requirements:

• College degree or higher.
• At least 1 year of experience as a Team Leader or more than 3 years as a Senior Agent/Supporter/SME.
• Priority is given to candidates with experience in the call center/BPO field.
• Communication and problem solving skills.
• Human resource management, time management, and work arrangement skills.
• Proficient in office software, good data management and processing skills.
• Receptive attitude, high responsibility in work.
• Withstand high work pressure, can support the team outside of working hours if unexpected situations arise.

Income & Benefits

• Income: 15,000,000 VND/month
• Probationary period: 85% of basic salary, 100% allowance.
• Receive professional training from the beginning, career development and orientation.
• Modern, friendly, fun Japanese company working environment and working equipment provided by the Company.
• Sign labor contract, fully participate in social insurance, health insurance, unemployment insurance.
• Enjoy 12 days off/year.
• 13th month salary every year, periodic salary increase once a year, promotion and additional Contest, Campaign bonuses when having good achievements.
• Free periodic health check-up once a year.
• Join the Union, full bonuses and gifts for holidays, New Year, birthdays, happy events, parties, travel…

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