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Job Description:
- Make calls based on available data to advise & introduce promotions, product prices to potential customers.
- Find out customer needs, provide the best solutions to support customers on products, services and prices.
- Make orders and track the delivery status of orders.
- Build and maintain relationships with customers during and after delivery.
- Support customers via Call, Chat and Email channels.
- Do not go to the market, do not look for new customers, available customer files such as Restaurants, Eateries, Retail/Wholesale stores.
Working location:
- Sohobiz Building, 38 Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City.
Working hours:
- Office hours, 08:30 – 17:30 (Monday – Friday). Saturday from 8:30 – 12:30. Fixed day off: Sunday.
Candidate requirements:
- High school graduate or higher (still holding the certificate).
- At least 6 months of experience in positions such as consulting, telesales, customer care, switchboard operator.
- Good communication skills, ability to advise and persuade customers.
- Basic office computer operations.
- Only accept candidates from 1992 onwards.
Income & Benefits:
- Income: 8,000,000 – 11,600,000 VND/month (fixed salary: 7,100,000 VND/month).
- Probationary period: 85% of basic salary, 100% allowance, and performance bonus (KPI bonus) is calculated and paid for each month of work, including during the probationary period.
- Professionally trained from the beginning, career development and orientation.
- Modern, friendly, fun Japanese company working environment and working equipment provided by the Company.
- Sign a labor contract, fully participate in social insurance, health insurance, unemployment insurance.
- Enjoy 12 days off/year.
- 13th-month salary every year, salary increase periodically once a year, promotion and additional Contest, Campaign bonuses when having good achievements.
- Free health check-up once a year.
- Join the Union, full bonuses and gifts for holidays, New Year, birthdays, happy events, parties, travel…
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Apply for position: Customer Support Staff