QA Telesales Specialist (Nutrition Products)

Job Description:

• Listen to call recordings or monitor direct consultation between staff and customers
• Evaluate staff call quality
• Detect and record non-compliance
• Recommend reports and training plans for staff
• Coordinate with Trailer and Team Leader to train and educate staff
• Recommend solutions to improve call quality and sales efficiency
• Perform other tasks assigned by Operations Manager (OM)

Working location:

• 12A Nui Thanh, Ward 13, Tan Binh District, Ho Chi Minh City

Working hours:

• 8:00 am – 5:00 pm from Monday to Saturday, off Sunday

Candidate requirements:

• At least 6 months of experience in QA/QC position. Born in 1990 or later
• Knowledge and experience in the field of telesales
• Ability to recognize and detect non-compliance
• Experience in training and coaching is an advantage
• Ability to analyze data/records to identify problems and solutions
• Ability to communicate and inspire employees

Income & Benefits:

• Income 14,000,000-16,000,000 VND
• 13th month salary bonus
• Quarterly and annually KPI bonuses
• Foreign-invested company. Not a family company
• Professional, dynamic working environment, free parking
• Salary increase review every June
• Full social insurance, health insurance and full benefits according to labor law
• Participate in annual team building activities and year-end party
• Participate in internal activities: monthly birthday party, Christmas party
• Birthday gifts and holiday gifts for employees and families (March 8, June 1, October 20, Mid-Autumn Festival, etc.)

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