Customer Service Officer – Banking

Job Description:

• Consult customers and answer questions via channels: hotline, chat, email related to products and services in the field of finance – banking.
• Handle other customer care tasks (if any) as required by management.
• Perform other tasks to support operations as required by superiors.

Working location:

• MB Headquarters, 21 Cat Linh, Dong Da, Hanoi.

Working hours:

• Rotating shifts 8 hours/day, 6 days/week; 1 day off/week; may include holidays and Vietnamese New Year
  Main shifts:
  Shift 1: 7:00~16:00
  Shift 2: 8:00~17:00
  Shift 3: 13:00~22:00

Applicant requirements:

• Graduated from high school or higher (students waiting for a degree are accepted).
• No experience required.
• No lisp, no stutter, no local accent.
• Have skills in Word/Excel, office computer.

Income & Benefits:

• Fixed salary: 6,300,000 VND + KPI -> Total income 7,000,000 ~ 8,000,000 VND/month.
• Training period: first 2~3 weeks: company supports 1 million VND
• 13th month salary.
• Consider promotion 2 times/year, consider salary increase 1 time/year.
• Training opportunities: participate in professional, systematic training courses on customer care skills and techniques.
• Social insurance, health insurance, unemployment insurance… according to Vietnamese law.
• Professional, dynamic working environment.
• Gifts/cash on holidays, allowances, childbirth, illness.
• Activities to connect employees throughout the company.

Apply