Japanese Customer Service – Mobile Network

Job Description:

• Support to answer customer information via email
• Our products and services: internet in Japan
• Language used: Japanese

Working location:

• 14th floor, VTC Online Building, 18 Tam Trinh, Hai Ba Trung, Hanoi.

Working hours:

• 8 hours/day, 5 days/week, 2 days off any week.
• Working shift: 7:00~16:00

Candidate requirements:

• Japanese language ability equivalent to N3 or higher (especially reading and understanding ability).
• Can work according to the project’s operating schedule, can work on holidays, Tet, weekends.
• No experience required.
• No personal laptop required, working equipment provided by the Company.

Income & Benefits:

• Income: 10,000,000 – 15,000,000 VND/month (including fixed salary & KPI)
• 13th month salary.Promotion consideration 2 times/year, salary increase consideration 1 time/year.
• Training opportunities: participate in professional training courses on customer service and skills.
• Social insurance, health insurance, unemployment insurance… according to Vietnamese law.
• Working environment with Japanese cultural standards.
• Clear promotion path.
• Gifts/cash on holidays throughout the year, allowances for funerals, weddings, childbirth, illness.
• Annual health check
• Travel, team building & activities to connect employees throughout the company.

Apply