Japanese Customer Service – Mobile Network
Job Description:
- Receive and support to answer questions and requests of Japanese customers via email channel quickly, accurately and professionally.
- Provide detailed information about products and services related to the mobile network sector in Japan, ensuring customers understand and are satisfied with the service.
- Use Japanese fluently in the process of communication and handling situations, including reading – understanding documents, responding to emails, and coordinating with related departments to provide the most effective solutions for customers.
- Act as a bridge between customers and businesses, contributing to improving service experience and building a professional image for the company.
Working location:
- Floor 17, VTC Online Building, 18 Tam Trinh, Hai Ba Trung, Hanoi.
Working hours:
- 8 hours/day, 5 days/week, 2 days off during the week.
Working shifts:
Shift 1: 7:00 – 16:00
Shift 2: 13:00 – 21:00
Candidate requirements:
- Japanese proficiency equivalent to N3 or higher (especially reading and understanding ability).
- Can work according to the project’s operating schedule, can work on holidays, Tet, weekends.
- No experience required.
- No personal laptop required, working equipment provided by the Company.
Income & Benefits:
- Income: 10,000,000 – 15,000,000 VND/month (including fixed salary & KPI) 13th month salary.
- Consideration for promotion 2 times/year, salary increase 1 time/year.
- Training opportunities: participate in professional and systematic training courses on customer service skills and techniques.
- Social insurance, health insurance, unemployment insurance… according to Vietnamese law.
- Working environment with Japanese cultural standards.
- Clear promotion path.
- Gifts/cash on holidays, funerals, weddings, childbirth, illness.
- Annual health check-up
- Travel, team building & employee engagement activities throughout the company.
