Japanese Customer Service – GAME Field
Job Description:
- Receive and respond to inquiries from Japanese customers related to role-playing games via chat and email channels.
- Resolve problems encountered by players: technical errors, login problems, payment, account problems, or instructions on how to use in-game features.
- Record feedback and suggestions from players and coordinate with relevant departments to improve product/service quality.
- Update and manage customer information on the system.
- Ensure to provide good customer service experience, build a professional image for the company.
Working location:
- 20th Floor, VTC Online Building, 18 Tam Trinh, Hai Ba Trung, Hanoi.
Working hours:
- 8 hours/day, 5 days/week, 2 days off any week.
- Working shifts:
Shift 1: 8:00~17:00
Shift 2: 13:00~22:00
Working on Vietnamese holidays and New Year
Candidate requirements:
- Japanese language proficiency equivalent to N3 or higher (especially reading and understanding ability).
- Can work according to the project’s operating schedule, can work on holidays, New Year, and weekends.
- No experience required.
- No personal laptop required, working equipment provided by the Company.
Income & Benefits:
- Income: 10,000,000 – 15,000,000 VND/month (including fixed salary & KPI)
- 13th month salary.
- Consideration for promotion twice a year, salary increase once a year.
- Training opportunities: participate in a systematic and professional training course on customer service skills and techniques.
- Social insurance, health insurance, unemployment insurance… according to Vietnamese law.
- Working environment with Japanese culture standards.
- Clear promotion path.
- Gifts/cash on holidays, funeral, wedding, childbirth, and illness allowances.
- Annual health check
- Travel, team building & employee bonding activities throughout the company.
