Job Description:

  • Direct Hotline/receive information from customers to answer questions, support to resolve customer complaints about products and services on e-commerce platforms via Voice channel.
  • Update information to the system.
  • Perform other tasks as required by superiors.

Working location:

  • Flemington Building, 182 Le Dai Hanh, District 11, Ho Chi Minh City.

Working hours:

  • Fixed shift: 11:00 – 20:00. 2 days off per week (no weekends)
  • Applicant requirements:
  • Fluent in Japanese (listening, speaking, reading, writing), required degree: N2 or equivalent Japanese certificate
  • High school graduate or higher.
  • Experience in customer care is an advantage.
  • Clear, easy-to-hear voice.

Income & Benefits

   Income: 22,000,000 – 23,200,000 VND/month.

Including:

  • Basic salary: 21,500,000 VND.
  • Meal allowance: 500,000 VND.
  • KPI bonus: 900,000 – 1,200,000 VND/month.
  • Receive 100% salary during 02 months of probation.

Other benefits:

  • Full insurance (social insurance, health insurance, unemployment insurance).
  • 24/7 accident insurance.
  • 13th month salary.
  • 14 days off/year.
  • Annual health check-up.
  • International, professional, modern working environment.
  • Clear promotion opportunities, in-depth training.
Apply

Apply for position: Customer Support Staff

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