Customer Service Representative – Korean

Job Description:

• Receive customer information on the e-commerce platform via text messages and emails.
• Support and answer customer questions and complaints.
• Escalate issues/tickets to departments/PICs to ensure customer satisfaction.
• Handle customer requests for services and products based on instructions.
• Update relevant information and reports to the system..
• Perform other tasks as assigned by the Manager

Working location:

• HCM: Scetpa Building – 19A Cong Hoa, Ward 12, Tan Binh District, HCMC
• Hanoi: VTC Online Building, 18 Tam Trinh, Hai Ba Trung District, Hanoi

Working hours:

• 24/7, rotating shifts of 8 hours/day, 6 days/week.
• 1 day off/week. Work schedule will be arranged and notified in advance.

Candidate requirements:

• Proficient in Korean. Topik 4 certificate or higher.
• Able to understand common, familiar expressions in real-life communication of Korean people, helping to identify customers’ needs and problems.
• At least 1 year of experience in jobs requiring the use of Korean
• Achieve a minimum Korean typing speed of 100 characters/minute, according to the Hancom Taja typing test standards.(https://www.hancomtaja.com/)
• Can work full-time (not tied to a school schedule)
• Problem-solving skills.
• Willing to work on weekends and holidays.
• Candidates with experience in customer support such as: customer care, telesales, call center, sales, consulting are an advantage.

Income & Benefits:

• Income: 22,000,000 VND/month (Gross salary 20,000,000 VND + KPIs bonus up to 2,000,000 VND)
• 13th month salary.
• Salary increase once a year, clear promotion path
• Full participation in insurance regime: Social insurance, health insurance, unemployment insurance
• Gifts for employees on holidays and Tet.
• Annual team building activities
• Fully equipped with working equipment
• Professional and skills training before starting work..

Apply