Customer Care – English

Job Description:

• Receive customer information on the e-commerce platform via phone, text message and email.
• Support and resolve customer inquiries and complaints.
• Guide customers to use promotional programs, free shipping from the e-commerce platform to enhance the shopping experience.
• Update information and related reports to the system.
• Perform other tasks as assigned by the Manager.

Working location:

• 10th Floor – SCETPA Building, 19 Cong Hoa, Tan Binh District, Ho Chi Minh City.

Working hours:

• Rotate shifts 8 hours/day from 7:00 – 22:00 and work 6 days/week, off 1 day any week

Candidate requirements:

• High school graduate.
• Can work full-time (not tied to school schedule).
• At least 6 months of experience in customer service: customer care, telesales, consulting, …
• Priority is given to candidates with experience in e-commerce

Income & Benefits:

• Basic salary 8,000,000 VND/month + KPIs bonus (500,000 – 2,000,000 VND/month).
• Monthly salary
• Salary increase once a year, clear promotion path.
• Full participation in insurance regime: Social insurance, health insurance
• Gifts for employees on holidays and Tet.
• Annual team building activities.
• Fully equipped with working equipment (computer/phone).
• Vocational and skills training before starting work.

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