Customer Service Officer – Risk Management

Job Description:

• Review, process, and resolve complaints from Sellers and Buyers (including product removal, account suspension, etc.).
• Check sales transactions and detect signs of violations; make recommendations/instructions for handling.
• Check and reconcile reports and complaints from management units or internal departments (related to products, orders, Sellers, etc.).
• Perform tasks according to schedule (SLA, AHT) and ensure required quality.
• Monitor and update feedback from the community or new regulations that may impact the platform.
• Prepare and present weekly work reports to management.

Work location:

• Saigon Centre – Tower 2, 67 Le Loi, Saigon Ward, City. Ho Chi Minh

Working hours:

• Working hours: 9:00 am – 6:00 pm.
• 2 days off/week (Fixed on Saturday and Sunday).

Candidate requirements:

• 4-skill English at business level or equivalent to B1
• Chinese equivalent to HSK3 or higher
• College level or higher
• Can work full-time (not tied to school schedule).
• Experience working in the e-commerce industry.
• Experience related to risk analysis and fraud identification (Trust and Safety).
• Experience related to anti-fraud operations or special incident management
• Have excellent analytical and reasoning skills based on regulations and data provided, thereby making the right decisions for each specific issue.
• Experience in data analysis or project management is a plus
• Proficient in Microsoft Office and effective use of data analysis and statistical tools, such as MS Excel/Google Sheets/etc.
• Strong written and verbal communication/presentation skills
• Strong sense of service and dedication to providing exceptional service quality

Income & Benefits:

• Gross fixed salary 12 million
• 13th-month salary.
• Salary increase once a year, clear career path.
• Full participation in the insurance regime: social insurance, health insurance, and unemployment insurance.
• Gifts for employees on holidays and Tet.
• Annual team building activities.
• Fully equipped with working equipment (computer/phone).
• Professional and skills training before starting work.

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