{"id":999,"date":"2025-09-10T15:05:11","date_gmt":"2025-09-10T08:05:11","guid":{"rendered":"https:\/\/www.nguyenannamcorp.com\/?post_type=tuyen-dung&#038;p=999"},"modified":"2025-09-10T18:01:16","modified_gmt":"2025-09-10T11:01:16","slug":"customer-service-representative-korean-coupang","status":"publish","type":"tuyen-dung","link":"https:\/\/www.nguyenannamcorp.com\/en\/job\/customer-service-representative-korean-coupang","title":{"rendered":"Customer Service Representative \u2013 Korean"},"content":{"rendered":"<h3><strong>Job Description:<\/strong><\/h3>\n<ul>\n<li>Receive customer information on the e-commerce platform via text messages and emails.<\/li>\n<li>Support and answer customer questions and complaints.<\/li>\n<li>Escalate issues\/tickets to departments\/PICs to ensure customer satisfaction.<\/li>\n<li>Handle customer requests for services and products based on instructions.<\/li>\n<li>Update relevant information and reports to the system..<\/li>\n<li>Perform other tasks as assigned by the Manager<\/li>\n<\/ul>\n<h3><strong>Working location:<\/strong><\/h3>\n<ul>\n<li>HCM: Scetpa Building &#8211; 19A Cong Hoa, Ward 12, Tan Binh District, HCMC<\/li>\n<li>Hanoi: VTC Online Building, 18 Tam Trinh, Hai Ba Trung District, Hanoi<\/li>\n<\/ul>\n<h3><strong>Working hours:<\/strong><\/h3>\n<ul>\n<li>24\/7, rotating shifts of 8 hours\/day, 6 days\/week.<\/li>\n<li>1 day off\/week. Work schedule will be arranged and notified in advance.<\/li>\n<\/ul>\n<h3><strong>Candidate requirements:<\/strong><\/h3>\n<ul>\n<li>Proficient in Korean. Topik 4 certificate or higher.<\/li>\n<li>Able to understand common, familiar expressions in real-life communication of Korean people, helping to identify customers&#8217; needs and problems.<\/li>\n<li>At least 1 year of experience in jobs requiring the use of Korean<\/li>\n<li>Achieve a minimum Korean typing speed of 100 characters\/minute, according to the Hancom Taja typing test standards.(https:\/\/www.hancomtaja.com\/)<\/li>\n<li>Can work full-time (not tied to a school schedule)<\/li>\n<li>Problem-solving skills.<\/li>\n<li>Willing to work on weekends and holidays.<\/li>\n<li>Candidates with experience in customer support such as: customer care, telesales, call center, sales, consulting are an advantage.<\/li>\n<\/ul>\n<h3><strong>Income &amp; Benefits:<\/strong><\/h3>\n<ul>\n<li>Income: 22,000,000 VND\/month (Gross salary 20,000,000 VND + KPIs bonus up to 2,000,000 VND)<\/li>\n<li>13th month salary.<\/li>\n<li>Salary increase once a year, clear promotion path<\/li>\n<li>Full participation in insurance regime: Social insurance, health insurance, unemployment insurance<\/li>\n<li>Gifts for employees on holidays and Tet.<\/li>\n<li>Annual team building activities<\/li>\n<li>Fully equipped with working equipment<\/li>\n<li>Professional and skills training before starting work..<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Receive customer information on the e-commerce platform via text messages and emails. Support and answer customer questions and complaints. Escalate issues\/tickets to departments\/PICs to ensure customer satisfaction. Handle customer requests for services and products based on instructions. Update relevant information and reports to the system.. Perform other tasks as assigned by the Manager&#8230;<\/p>\n","protected":false},"featured_media":951,"template":"","vi-tri":[183],"nganh-nghe":[204],"dia-diem":[9,8],"cap-bac":[231],"hinh-thuc":[249],"kinh-nghiem":[251],"muc-luong":[262],"class_list":["post-999","tuyen-dung","type-tuyen-dung","status-publish","has-post-thumbnail","hentry","vi-tri-customer-support-staff","nganh-nghe-customer-service","dia-diem-ha-noi","dia-diem-ho-chi-minh-city","cap-bac-staff","hinh-thuc-full-time","kinh-nghiem-1-2-years","muc-luong-20-30-m"],"_links":{"self":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/tuyen-dung\/999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/tuyen-dung"}],"about":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/types\/tuyen-dung"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/media\/951"}],"wp:attachment":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/media?parent=999"}],"wp:term":[{"taxonomy":"vi-tri","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/vi-tri?post=999"},{"taxonomy":"nganh-nghe","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/nganh-nghe?post=999"},{"taxonomy":"dia-diem","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/dia-diem?post=999"},{"taxonomy":"cap-bac","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/cap-bac?post=999"},{"taxonomy":"hinh-thuc","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/hinh-thuc?post=999"},{"taxonomy":"kinh-nghiem","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/kinh-nghiem?post=999"},{"taxonomy":"muc-luong","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/muc-luong?post=999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}