{"id":1105,"date":"2025-09-30T17:40:35","date_gmt":"2025-09-30T10:40:35","guid":{"rendered":"https:\/\/www.nguyenannamcorp.com\/?post_type=tuyen-dung&#038;p=1105"},"modified":"2025-09-30T17:40:35","modified_gmt":"2025-09-30T10:40:35","slug":"customer-service-officer-risk-management","status":"publish","type":"tuyen-dung","link":"https:\/\/www.nguyenannamcorp.com\/en\/job\/customer-service-officer-risk-management","title":{"rendered":"Customer Service Officer \u2013 Risk Management"},"content":{"rendered":"<h3>Job Description:<\/h3>\n<ul>\n<li>Review, process, and resolve complaints from Sellers and Buyers (including product removal, account suspension, etc.).<\/li>\n<li>Check sales transactions and detect signs of violations; make recommendations\/instructions for handling.<\/li>\n<li>Check and reconcile reports and complaints from management units or internal departments (related to products, orders, Sellers, etc.).<\/li>\n<li>Perform tasks according to schedule (SLA, AHT) and ensure required quality.<\/li>\n<li>Monitor and update feedback from the community or new regulations that may impact the platform.<\/li>\n<li>Prepare and present weekly work reports to management.<\/li>\n<\/ul>\n<h3>Work location:<\/h3>\n<ul>\n<li>Saigon Centre \u2013 Tower 2, 67 Le Loi, Saigon Ward, City. Ho Chi Minh<\/li>\n<\/ul>\n<h3>Working hours:<\/h3>\n<ul>\n<li>Working hours: 9:00 am &#8211; 6:00 pm.<\/li>\n<li>2 days off\/week (Fixed on Saturday and Sunday).<\/li>\n<\/ul>\n<h3>Candidate requirements:<\/h3>\n<ul>\n<li>4-skill English at business level or equivalent to B1<\/li>\n<li>Chinese equivalent to HSK3 or higher<\/li>\n<li>College level or higher<\/li>\n<li>Can work full-time (not tied to school schedule).<\/li>\n<li>Experience working in the e-commerce industry.<\/li>\n<li>Experience related to risk analysis and fraud identification (Trust and Safety).<\/li>\n<li>Experience related to anti-fraud operations or special incident management<\/li>\n<li>Have excellent analytical and reasoning skills based on regulations and data provided, thereby making the right decisions for each specific issue.<\/li>\n<li>Experience in data analysis or project management is a plus<\/li>\n<li>Proficient in Microsoft Office and effective use of data analysis and statistical tools, such as MS Excel\/Google Sheets\/etc.<\/li>\n<li>Strong written and verbal communication\/presentation skills<\/li>\n<li>Strong sense of service and dedication to providing exceptional service quality<\/li>\n<\/ul>\n<h3>Income &amp; Benefits:<\/h3>\n<ul>\n<li>Gross fixed salary 12 million<\/li>\n<li>13th-month salary.<\/li>\n<li>Salary increase once a year, clear career path.<\/li>\n<li>Full participation in the insurance regime: social insurance, health insurance, and unemployment insurance.<\/li>\n<li>Gifts for employees on holidays and Tet.<\/li>\n<li>Annual team building activities.<\/li>\n<li>Fully equipped with working equipment (computer\/phone).<\/li>\n<li>Professional and skills training before starting work.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Review, process, and resolve complaints from Sellers and Buyers (including product removal, account suspension, etc.). Check sales transactions and detect signs of violations; make recommendations\/instructions for handling. Check and reconcile reports and complaints from management units or internal departments (related to products, orders, Sellers, etc.). Perform tasks according to schedule (SLA, AHT) and&#8230;<\/p>\n","protected":false},"featured_media":951,"template":"","vi-tri":[183],"nganh-nghe":[204],"dia-diem":[8],"cap-bac":[231],"hinh-thuc":[249],"kinh-nghiem":[255],"muc-luong":[260],"class_list":["post-1105","tuyen-dung","type-tuyen-dung","status-publish","has-post-thumbnail","hentry","vi-tri-customer-support-staff","nganh-nghe-customer-service","dia-diem-ho-chi-minh-city","cap-bac-staff","hinh-thuc-full-time","kinh-nghiem-not-required","muc-luong-10-15-m"],"_links":{"self":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/tuyen-dung\/1105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/tuyen-dung"}],"about":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/types\/tuyen-dung"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/media\/951"}],"wp:attachment":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/media?parent=1105"}],"wp:term":[{"taxonomy":"vi-tri","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/vi-tri?post=1105"},{"taxonomy":"nganh-nghe","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/nganh-nghe?post=1105"},{"taxonomy":"dia-diem","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/dia-diem?post=1105"},{"taxonomy":"cap-bac","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/cap-bac?post=1105"},{"taxonomy":"hinh-thuc","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/hinh-thuc?post=1105"},{"taxonomy":"kinh-nghiem","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/kinh-nghiem?post=1105"},{"taxonomy":"muc-luong","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/muc-luong?post=1105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}