{"id":1090,"date":"2025-09-29T09:26:29","date_gmt":"2025-09-29T02:26:29","guid":{"rendered":"https:\/\/www.nguyenannamcorp.com\/?post_type=tuyen-dung&#038;p=1090"},"modified":"2025-09-29T09:29:20","modified_gmt":"2025-09-29T02:29:20","slug":"1090","status":"publish","type":"tuyen-dung","link":"https:\/\/www.nguyenannamcorp.com\/en\/job\/1090","title":{"rendered":"Customer Service Staff &#8211; Chinese"},"content":{"rendered":"<h3>Job Description:<\/h3>\n<ul>\n<li>Review and resolve complaints from Sellers and Buyers, including cases related to product removal, temporary suspension of Seller\/Buyer accounts&#8230;<\/li>\n<li>Check sales transactions and identify signs of violations and fraud if any, according to instructions<\/li>\n<li>Check reports, appeals and complaints from management units or internal departments by checking related products, orders, or Sellers.<\/li>\n<li>Must perform assigned tasks on schedule and meet required quality.<\/li>\n<\/ul>\n<h3>Working location:<\/h3>\n<ul>\n<li>Scetpa Building &#8211; 19A Cong Hoa, Ward 12, Tan Binh District, Ho Chi Minh City.<\/li>\n<\/ul>\n<h3>Working hours:<\/h3>\n<ul>\n<li>Working hours: 9:00 am &#8211; 6:00 pm<\/li>\n<li>1 day off\/week (Fixed on Saturday or Sunday)<\/li>\n<\/ul>\n<h3>Candidate requirements:<\/h3>\n<ul>\n<li>High school graduate<\/li>\n<li>Can work full-time (not tied to school schedule)<\/li>\n<li>Experience working in the E-commerce industry is an advantage.<\/li>\n<li>Experience related to risk analysis and fraud identification (Trust and Safety) is an advantage.<\/li>\n<li>Have analytical thinking and reasonable reasoning based on the regulations and data provided, thereby making the right decisions for each specific issue.<\/li>\n<li>Ability to read and understand Chinese correctly<\/li>\n<li>Ability to read and write in English is an advantage<\/li>\n<li>Proficient in Microsoft Office and web browsers.<\/li>\n<\/ul>\n<h3>Income &amp; Benefits:<\/h3>\n<ul>\n<li>Income up to 12,000,000 &#8211; 13,000,000 VND\/month (Fixed salary 11,000,000 VND + KPIs bonus up to 1,500,000 VND\/month).<\/li>\n<li>13th-month salary.<\/li>\n<li>Salary increase once a year, clear promotion path.<\/li>\n<li>Full participation in the insurance regime: Social insurance, health insurance, unemployment insurance.<\/li>\n<li>Gifts for employees on holidays and Tet.<\/li>\n<li>Annual team building activities.<\/li>\n<li>Fully equipped with working equipment (computer\/phone).<\/li>\n<li>Vocational and skills training before starting work.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Review and resolve complaints from Sellers and Buyers, including cases related to product removal, temporary suspension of Seller\/Buyer accounts&#8230; Check sales transactions and identify signs of violations and fraud if any, according to instructions Check reports, appeals and complaints from management units or internal departments by checking related products, orders, or Sellers. 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