{"id":1071,"date":"2025-09-23T09:41:08","date_gmt":"2025-09-23T02:41:08","guid":{"rendered":"https:\/\/www.nguyenannamcorp.com\/?post_type=tuyen-dung&#038;p=1071"},"modified":"2025-09-23T10:36:04","modified_gmt":"2025-09-23T03:36:04","slug":"japanese-customer-service-game-field","status":"publish","type":"tuyen-dung","link":"https:\/\/www.nguyenannamcorp.com\/en\/job\/japanese-customer-service-game-field","title":{"rendered":"Japanese Customer Service \u2013 GAME Field"},"content":{"rendered":"<h3>Job Description:<\/h3>\n<ul>\n<li>Receive and respond to inquiries from Japanese customers related to role-playing games via chat and email channels.<\/li>\n<li>Resolve problems encountered by players: technical errors, login problems, payment, account problems, or instructions on how to use in-game features.<\/li>\n<li>Record feedback and suggestions from players and coordinate with relevant departments to improve product\/service quality.<\/li>\n<li>Update and manage customer information on the system.<\/li>\n<li>Ensure to provide good customer service experience, build a professional image for the company.<\/li>\n<\/ul>\n<h3>Working location:<\/h3>\n<ul>\n<li>20th Floor, VTC Online Building, 18 Tam Trinh, Hai Ba Trung, Hanoi.<\/li>\n<\/ul>\n<h3>Working hours:<\/h3>\n<ul>\n<li>8 hours\/day, 5 days\/week, 2 days off any week.<\/li>\n<li>Working shifts:<br \/>\nShift 1: 8:00~17:00<\/li>\n<\/ul>\n<p>Shift 2: 13:00~22:00<\/p>\n<p>Working on Vietnamese holidays and New Year<\/p>\n<h3>Candidate requirements:<\/h3>\n<ul>\n<li>Japanese language proficiency equivalent to N3 or higher (especially reading and understanding ability).<\/li>\n<li>Can work according to the project&#8217;s operating schedule, can work on holidays, New Year, and weekends.<\/li>\n<li>No experience required.<\/li>\n<li>No personal laptop required, working equipment provided by the Company.<\/li>\n<\/ul>\n<h3>Income &amp; Benefits:<\/h3>\n<ul>\n<li>Income: 10,000,000 &#8211; 15,000,000 VND\/month (including fixed salary &amp; KPI)<\/li>\n<li>13th month salary.<\/li>\n<li>Consideration for promotion twice a year, salary increase once a year.<\/li>\n<li>Training opportunities: participate in a systematic and professional training course on customer service skills and techniques.<\/li>\n<li>Social insurance, health insurance, unemployment insurance\u2026 according to Vietnamese law.<\/li>\n<li>Working environment with Japanese culture standards.<\/li>\n<li>Clear promotion path.<\/li>\n<li>Gifts\/cash on holidays, funeral, wedding, childbirth, and illness allowances.<\/li>\n<li>Annual health check<\/li>\n<li>Travel, team building &amp; employee bonding activities throughout the company.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Receive and respond to inquiries from Japanese customers related to role-playing games via chat and email channels. Resolve problems encountered by players: technical errors, login problems, payment, account problems, or instructions on how to use in-game features. Record feedback and suggestions from players and coordinate with relevant departments to improve product\/service quality. Update&#8230;<\/p>\n","protected":false},"featured_media":951,"template":"","vi-tri":[183],"nganh-nghe":[204],"dia-diem":[9],"cap-bac":[231],"hinh-thuc":[],"kinh-nghiem":[255],"muc-luong":[260],"class_list":["post-1071","tuyen-dung","type-tuyen-dung","status-publish","has-post-thumbnail","hentry","vi-tri-customer-support-staff","nganh-nghe-customer-service","dia-diem-ha-noi","cap-bac-staff","kinh-nghiem-not-required","muc-luong-10-15-m"],"_links":{"self":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/tuyen-dung\/1071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/tuyen-dung"}],"about":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/types\/tuyen-dung"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/media\/951"}],"wp:attachment":[{"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/media?parent=1071"}],"wp:term":[{"taxonomy":"vi-tri","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/vi-tri?post=1071"},{"taxonomy":"nganh-nghe","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/nganh-nghe?post=1071"},{"taxonomy":"dia-diem","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/dia-diem?post=1071"},{"taxonomy":"cap-bac","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/cap-bac?post=1071"},{"taxonomy":"hinh-thuc","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/hinh-thuc?post=1071"},{"taxonomy":"kinh-nghiem","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/kinh-nghiem?post=1071"},{"taxonomy":"muc-luong","embeddable":true,"href":"https:\/\/www.nguyenannamcorp.com\/en\/wp-json\/wp\/v2\/muc-luong?post=1071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}